It is far too early to call the rollout of the Affordable Care Act a failure; most new programs have rocky starts, but this one has most of the signs of inevitable failure. If the situation doesn’t remedy itself quickly, the complete redo of the law (which I predicted some weeks ago) will be hastened considerably.
Let me explain.
Anyone who has participated in a large-scale technology overhaul knows how long they take and how many elements perform dismally with the first tests. I managed one and participated in two others during the past 25 years, and the best of them, which is still ongoing here at Ball State, has consumed three years and many tens of millions of dollars, many of which are not captured by cost estimates.