Three days a week, Lois Chadwell is late for her dialysis appointments.
The appointments start at 9:45 a.m., but she usually gets there closer to 11 a.m. The shuttle at her nursing home takes her and another resident, but his appointment is later than hers, so she has to wait for him.
Chadwell, 69, uses a wheelchair after a leg was amputated in October. She can’t drive herself to appointments, and she needs a wheelchair-accessible vehicle to get there. She takes the bus at University Heights, where she lives, but her dialysis appointments take four hours. She hates getting there late and then getting back home later in the afternoon.