The workshop will be on Creating the Customer Experience and Enhancing Customer Loyalty, with Steve Wohlford as the workshop facilitator.
In this workshop, you will learn from organizations that have achieved above-average customer loyalty by establishing a vision and service culture that focuses on the “WHY” for both their employees and customers. You will identify your own touchpoints that can have a major impact on your customers and be able to identify your own keywords and key times to create an overall service excellence experience.
The workshop will be held on Oct. 26 from 9 a.m. to noon at the Johnson County Armory.
Registration is required. The cost is $59 per person for Leadership Johnson County Signature Program graduates, Franklin College alumni, Franklin and Indy Chamber of Commerce members, and Aspire members. General public is $69 per person. Group discounts are available.
Register at: https://franklincollege-ubsru.formstack.com/forms/customer_experience_2023_24.
For more information, visit www.leadershipjohnsoncounty.org or contact Bea Northcott at [email protected].
