Franklin launches online permitting website

The city of Franklin has partnered with OpenGov to create an online permitting and code enforcement platform for Franklin residents and developers.

The website, known as Citizen Services, streamlines permitting and expedites review time, whether the project is a simple backyard shed or a multi-million-dollar warehouse development, according to a news release from the city.

The pandemic highlighted the need for a safe, easy and quick way to provide real-time feedback on requests, 24/7 payments and instant inspection results, according to the news release.

The website,, is built to handle 24/7 applications and payments, facilitate direct communication with the plan reviewer and inspector, including online inspection scheduling, requests and results, the news release says.

Residents and developers can apply for building, signage and right-of-way cuts permits, according to the news release.

Board of Zoning Appeals petitions for variances, special exceptions and administrative appeals can also be submitted online. The platform will also accept plan commission petitions for annexations, rezoning, subdivision platting, site development plans and more. Citizens can also make code enforcement complaints, the news release says.

The city will no longer accept in-person or paper applications.

For questions or difficulties using the Citizen Services portal, contact the Department of Planning and Engineering at 317-736-3631.